Reference

What fffvip Does With Your Personal Information

This Privacy Policy covers every piece of information you share with us — from your account registration details to the payment method you use, whether that's GCash, Maya, or InstaPay.

Account data handled securelyGCash, Maya, InstaPay transaction recordsCookie and device data disclosedYour rights clearly statedContact path always open
fffvip What fffvip Does With Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Our approach to your data runs across four areas — what we store, how we secure it, what cookies do on your device, and how long records are kept. Each area has a clear policy, and you can ask us about any of them through the contact paths above.

Account Security Login sessions use OTP verification sent to your registered mobile number. Unusual access from a new device triggers an additional check before the session opens.
Cookies and Device Data We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile lobby is used. You can clear cookies through your browser or device settings at any time.
Data Retention Active account records stay on file while your account is open. Transaction logs linked to GCash, Maya, or InstaPay are held for the period local financial regulations in the Philippines require.
Your Rights and Corrections You can request a copy of your data, ask us to correct inaccurate details, or request deletion where local law permits it. Rights may vary depending on eligibility and applicable local law.
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or remove information we hold about you, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the in-app message centre. We aim to respond to all data-related requests within a reasonable period — complex requests may take a little longer, and we will keep you updated on the status.

Team online

Live Chat

Start a chat from inside your logged-in account. Tag it as a privacy or data request so it routes straight to the right team member.

Email Support

Send your request to our support email address. Include your registered mobile number or the e-wallet reference used on your account for faster matching.

In-App Message Centre

Use the message centre in the mobile lobby to submit a written privacy request. Replies appear in the same thread so the conversation stays in one place.

Privacy Policy Questions Answered

These are the questions we get most often about how your personal data is handled on fffvip. If your question is not covered here, the support channels above are the fastest way to get a specific answer.

We collect your name, email address, mobile number, and the payment details you register — such as your GCash or Maya account number. Device and session data is also recorded at login.

Your payment details are shared only with the payment processor needed to complete your transaction. We do not sell or pass your GCash or InstaPay reference to unrelated third parties.

Transaction logs are kept for the period required by financial regulations applicable in the Philippines. Active account data is held while your account remains open and in good standing.

Yes. Submit a data access request through live chat or email. Include your registered mobile number so we can locate your account records quickly and respond accurately.

Contact our support team via live chat or the in-app message centre. We will verify your identity first, then process the correction or deletion where local law permits it.

We use session cookies for login continuity and analytics cookies to improve the mobile lobby experience. You can remove or block cookies through your browser or device settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.